Merchandise

  • We only sell  brand new items (New in box).
  • All items are covered by manufacturer's warranty.
  • Warranty is one year for all products.

Prices

  • Prices are in € Euros and are subject to change without notice.
  • Customer can use the currency converter (the rate is updated everyday)

Returns

  • Only unused items can be returned within 15 days from the delivery date.
  • All returns must be arranged with us prior to returning. There is no fee for restocking. Customers will support shipping cost for delivery and returns.
  • Defective items bought from us can be returned within warranty period and will be either replaced or repaired at manufacturer's discretion.

Shipping

  • We use La Poste Colissimo (French Post Office) for domestic and international shipping.
  • Rush delivery or another freight companies can be arranged at extra charge. E-mail us for any special arrangements.
  • All domestic and international orders are shipped fully insured.
  • Customers receive a tracking number and signature is required at delivery. (track you parcel)
  • Customers can estimate shipping charge using our page "estimate shipping", The cart will adjust and calculate the best rate during the order process.
  • Delivery time +/- 10 days (depending on destination)

International orders:

  • Customers inside European Union will support the French VAT( 19,6%).
  • Firms inside European Union needs to have a VAT number to save the VAT.
  • Resellers and retailers are welcomed. Contact us to know your conditions.
  • Customers outside European Union save 19,6%, No tax for export.
  • Customers are subject to local custom fees and taxes.

Payments

  • We accept all major credit cards through Paypal system.
  • Paypal is secured, fast and easy for all customers. Please contact us for any other arrangement.
  • All products not available are immediately refund.

Privacy

  • Our website leaves cookies on your computer only for order process. That's all.
  • We do not share your personal information with third parties.
  • We do not store your credit card information on our site.

 Customer services

  • Customers can use the form or fax to contact us 24/7. An answer will be send on 24 - 48h.
  • Customers can phone our office during open hours (Monday to Friday, 9AM to 6PM GMT +1)
  • We try to satisfy all customers demands. Don't hesitate to contact us for any questions.

 

Additional information